FAQs

If the cancellation occurs at least 30 days before the check-in date, you’ll receive a full refund. After that (unless stated otherwise in your booking confirmation), all reservations will be strictly non-refundable. No full or partial refunds will be granted for no-shows or if you cancel less than 30 days before the first night of your reservation. Any refunds that are eligible under the cancellation policy would be processed within 14 working days of receiving the cancellation request. Except as expressly provided in this Refunds & Cancellation Policy, no refunds or compensation will be given and Sàwai Travel shall not be liable to you for failure to make the property available for occupancy if the property is unavailable or becomes partially or wholly unusable for any reason outside Sàwai's control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, evacuation orders or other acts of government agencies, or utility outages.

The tariff mentioned by Sàwai Booking Channel is non-negotiable and are subject to change without prior notice. All rates mentioned by the Sàwai Booking Channel is as per room and/or as per multiple rooms basis. The tariff for the Properties may or may not include applicable taxes (if any) depending on the type of Property. It is possible that the tariffs mentioned on any online booking channels may be inaccurate due to a technical glitch. In the event that such a technical glitch error occurs which is beyond the control of Sàwai, Sàwai reserves the right to correct the same and the incorrect and erroneous tariff will not be enforceable against Sàwai.

Sàwai shall charge a 10% Platform Fee and the platform reserves the right to charge and add any additional (reservation or facilitation) fees without any prior notice to the Guests.

Guests shall understand and agree that making payment towards the reservation as Advance and/or Security Deposit (depending on case to case basis as decided by Sàwai) the Booking Confirmation shall clearly construe and mean that Guests have read and unconditionally accepted all the details of the Booking and abide by them. The issuance of the Booking Confirmation does not ensure that Booking is confirmed.It is clarified that Sàwai shall not be liable to serve a Booking unless the entire Booking Amount is paid by the Guest/Guests to Sàwai through the registered mode of payment intimated by Sàwai to the Guest/ Guests even though the Booking Confirmation may have been sent to the Guest. The Booking Confirmation shall stand cancelled, withdrawn and null and void, if the entire Booking Amount is not received by Sàwai by specified due dates. In the event a Booking is made from any third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals, the Guest/Guests should confirm the Booking with us. Sàwai shall not be liable to serve a Booking unless the entire Booking Amount is received by Sàwai through the registered mode of payment, even though the Booking Confirmation may have been sent to the Guest by such third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals and/or Sàwai. Further, in the event a Booking is made from any third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals, the terms and conditions of such third party shall also be applicable to the Guest/Guest and the Booking, in addition to the terms and conditions laid down by us in respect to the Booking. In the event any term/condition of such third party is inconsistent with the Terms and Conditions set out herein or intimated to the Guest/Guests by Sàwai, the Terms and Conditions of Sàwai shall prevail.

Upon receipt of the amounts towards Advance & Security Deposit, Sàwai shall put the Booking in “Booking on Hold” status. The Booking will be served by Sàwai only upon receipt of the entire Booking Amount through the registered mode of payment, intimated by Sàwai to the Guest/ Guests. If the entire Booking Amount is not received by Sàwai by the specified due date and through the registered mode of payment intimated by Sàwai to the Guest/Guests, Sàwai shall not be liable to serve the Booking.

For reserving the Booking, Guests will have to pay the Advance prior to receiving the Booking Confirmation, as a security, in order to protect Sàwai against the loss of revenue in case a Guests cancels a Booking or does not pay the balance amount. In the event the Advance is not received by Sàwai, the Booking Confirmation shall not be sent by Sàwai to the Guest. The Guests shall be responsible to check and report any damage to the Property or the equipment, appliances, cutlery, crockery, utensils, furniture, fittings, furnishing, finishing, structure, etc. therein within 60 minutes of Check-In. If the Guests fails to/does not report any damages during the aforesaid time period, such damage shall be deemed to have occurred during stay of the Guests and the Guests shall be responsible to reimburse to Sàwai for any such damage without demure and delay. Guests shall use the Property and the items/furniture therein with utmost care. At the time of Check-Out, the Guest shall leave the Property in good order and reasonably clean condition except normal usage. The Guests agree and understand that in case any damage or breakage is caused to single item forming a set unless an identical replacement can be found the Guest shall be liable to pay for the replacement of the entire set. e.g. If a glass in a set of 6 glasses is broken/chipped, the Guest shall be responsible to pay for the replacement all 6 pieces of the set. Without prior consent of Sàwai Guests shall not move or relocate any equipment, appliances, furniture, fittings, furnishing, finishing and artefacts etc. from their original location except for chairs, other furniture like cane / plastic furniture etc. The Guests understand and agree that Sàwai cannot immediately inspect Property for damages at the Check-Out time of the Guests as there may be multiple rooms and facilities to be inspected. The inspection for damages shall be done by Sàwai in the intervening time between one Guests Check-Out and the next Check-In. Thus, refunding of Security Deposit after adjusting the amount recoverable from the Guests, if any, cannot be done immediately upon Check-Out. Sàwai shall make an effort to refund the Security Deposit or the balance Security Deposit, as the case may be, maximum within 30 days from date of Check-Out. After the inspection, the assessed cost of repairs / replacement shall be communicated to Guests for their information and the same shall be final and binding on Guests. If the amount of repair/ replacement of item, equipment, appliances, furniture, fittings, furnishing, artefacts etc. exceeds the amount of Security Deposit, the excess amount shall be intimated to the Guests in writing and the Guests shall be liable to pay the same, without demure, within 7 days of such demand being made by Sàwai. Any refund due against Security Deposit shall be made through a cheque or bank transfer in favour of Guests as per the account details provided by the Guests or in the mode which the Guests had made payment.